Client-Focused Universal Banker - Lancaster Area

Truist Financial Corporation; New Holland (Lancaster County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Vacation and sick days

401(k) plan

Job summary

Truist in United States is seeking an associate for regular, first shift client service and teller duties. The role centers on timely transaction processing, accurate record-keeping, and delivering a superior client experience while identifying financial needs.

Candidates should have high school-level education, 2 years in teller or cash handling or client service, and 6 months in client relationship building or sales. Flexibility for extended hours and travel may be required.

Qualifications

• High school diploma or equivalent
• Two years of teller or cash handling or client service experience
• Six months of client relationship building or sales experience
• Excellent interpersonal and communication skills
• Ability to master personal computer (PC) keyboard and software skills for branch automation
• Ability to multi-task under time constraints
• Proficiency in basic computer applications (Microsoft Office)
• Ability to travel to accommodate temporary staffing needs
• Ability to work weekends and/or extended hours with travel/overnights as needed

Responsibilities

• Provide a distinctive client experience and handle complex and standardized transactions
• Educate clients on digital self-service solutions (ATMs, Online and Mobile banking)
• Support sales process via outbound client outreach and identifying opportunities
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise
• Participate in Truist Retail Community Bank Leadership routines
• Attend training to advance product knowledge
• Adhere to internal controls and risk management policies
• Serve as secondary contact for new account openings and problem resolution

Skills

Client service experience

Teller or cash handling

Sales experience

Interpersonal communication

PC keyboard and software skills

Time management

Weekend/extended hours availability

Travel to staffing needs

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist in United States is seeking an associate for regular, first shift client service and teller duties. The role centers on timely transaction processing, accurate record-keeping, and delivering a superior client experience while identifying financial needs.

Candidates should have high school-level education, 2 years in teller or cash handling or client service, and 6 months in client relationship building or sales. Flexibility for extended hours and travel may be required.