Client-Focused Teller: Transactions, Service & Digital Guidance

Citigroup; New York (NY); Vor Ort; USD 42.000 - 52.000; Teilzeit

Benefits dieser Stelle

Medical coverage

401(k)

Insurance (life/disability)

Wellness programs

Paid time off

Zusammenfassung

Citi is hiring for a part-time Branch Service role in Bronx, NY. You will serve customers, handle banking transactions, and maintain branch cash while identifying opportunities to refer Citi products and services. You will educate clients on digital options and ensure compliance with policies and regulations.

The position emphasizes risk awareness, strong ethics, and delivering an exceptional client experience, with incentives tied to performance metrics and a supportive team environment.

Qualifikationen

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Aufgaben

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Kenntnisse

Sales experience

Customer service

Money handling

Problem solving

Team player

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Citi is hiring for a part-time Branch Service role in Bronx, NY. You will serve customers, handle banking transactions, and maintain branch cash while identifying opportunities to refer Citi products and services. You will educate clients on digital options and ensure compliance with policies and regulations.

The position emphasizes risk awareness, strong ethics, and delivering an exceptional client experience, with incentives tied to performance metrics and a supportive team environment.