Banking Services Associate - Customer Care & Cash Handling

Citi; New York (NY); On-site; USD 42,000 - 52,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability ins.

Wellness programs

Paid time off including vacation/sick/

Paid holidays

Job summary

Citi in Bronx, NY is seeking a Part-time Teller to support branch operations and deliver excellent customer service. You will handle routine banking transactions, cash management, and cross-sell opportunities while maintaining security and compliance.

The role emphasizes a positive client experience, teamwork, and adherence to policies. The position leads to growth through customer-focused service and accurate transaction processing.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on clients' financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Sales & customer service

Money handling

Problem solving

Communication

Teamwork

Education

High School diploma or equivalent

Job description

Citi in Bronx, NY is seeking a Part-time Teller to support branch operations and deliver excellent customer service. You will handle routine banking transactions, cash management, and cross-sell opportunities while maintaining security and compliance.

The role emphasizes a positive client experience, teamwork, and adherence to policies. The position leads to growth through customer-focused service and accurate transaction processing.