Client-Focused Teller: Help Guests Build Financial Wellness

KeyBank; City of Plattsburgh (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking a Teller in Plattsburgh, NY. You will greet clients, process account transactions, and address servicing needs while identifying opportunities to support financial wellness. You will transition clients to a Banker for more comprehensive planning.

Responsibilities include delivering exceptional client service, balancing cash drawers, and adhering to compliance policies. Weekend shifts and participation in daily huddles are expected.

Qualifications

• High school diploma or equivalent business experience required.
• Experience in a client service role is required.
• Cash handling experience is required.

Responsibilities

• Provide in-person client service and handle teller transactions.
• Identify and resolve client servicing issues, escalating when needed.
• Refer clients to a Banker for deeper financial wellness conversations.
• Balance cash drawer and follow cash handling procedures.

Skills

Cash handling

Customer service

Sales skills

Financial wellness

Education

High School Diploma or GED

Tools

Windows OS

Job description

KeyBank is seeking a Teller in Plattsburgh, NY. You will greet clients, process account transactions, and address servicing needs while identifying opportunities to support financial wellness. You will transition clients to a Banker for more comprehensive planning.

Responsibilities include delivering exceptional client service, balancing cash drawers, and adhering to compliance policies. Weekend shifts and participation in daily huddles are expected.