Toyota Service Advisor

Carlock Automotive; Oxford (MS); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

401(k) plans

Paid holidays

Job summary

A leading automotive dealership in Oxford, MS is seeking a Service Advisor with exceptional customer service skills to act as a liaison between customers and service technicians. The role involves greeting customers, scheduling appointments, providing repair estimates, and ensuring a high level of customer satisfaction. This position offers competitive benefits including health insurance and paid time off, along with growth opportunities within the company.

Qualifications

• Expertise in customer service and client relations.
• Ability to communicate effectively with customers and technicians.
• Experience in managing customer satisfaction.

Responsibilities

• Greet service department customers promptly and courteously.
• Translate repair needs to techs clearly.
• Upsell additional services using low pressure methods.
• Provide accurate repair/maintenance estimates.
• Follow up on repairs and keep customers informed.

Skills

Customer service expertise

Communication skills

Problem-solving

Job description

Apply for the Service Advisor role at Carlock Automotive.

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Benefits include health insurance, dental and vision insurance, life insurance, paid time off, supplemental insurance policies, 401(k) plans, and paid Holidays.

About Us

Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional. At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you’ll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. In addition to professional growth, we offer competitive benefits, including health, dental, and vision insurance, life insurance, paid time off, supplemental insurance, 401(k) plans, and paid holidays. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.

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