Client-Focused Pro Xpress Operations Manager

Valcourt; Houston (TX); On-site; USD 99,000 - 121,000; Full time

Job summary

Valcourt is seeking an experienced Department Manager for the Pro Xpress Division in Dallas, TX. You will lead a team delivering emergency repairs and small-scale projects under $25K, ensuring client satisfaction and operational excellence.

Responsibilities include managing daily operations, budgeting, and maintaining safety and quality standards while fostering strong client relationships and proactive communication.

Qualifications

• 5+ years of experience in construction, building services, or related field.
• Strong leadership and communication skills with a customer-first mindset.
• Proven ability to manage multiple small-scale projects simultaneously.
• Commitment to safety, quality, and continuous improvement.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Create and maintain a positive, service-driven culture within the Pro Xpress team.
• Ensure that every client interaction reinforces Valcourt's brand, professionalism, and commitment to excellence.
• Promote teamwork, accountability, and continuous improvement across all team members.
• Oversee all client interactions from initial contact through final payment to ensure a seamless and positive experience.
• Build and maintain strong client relationships through proactive communication and responsiveness.
• Ensure clients are well-informed and equipped to make sound decisions regarding building maintenance and future capital planning.
• Manage daily operations of all projects under $25K, including emergency repairs, leak investigations, and small-scale services.
• Ensure work is completed on time, within budget, and in accordance with project specifications and company standards.
• Monitor job progress, resource allocation, and quality control to achieve operational efficiency.
• Uphold Valcourt's commitment to safety by enforcing all safety protocols and compliance requirements.
• Ensure all team members adhere to company policies and procedures.
• Stand behind the quality of workmanship and address any issues promptly and professionally.
• Manage project budgets and profitability for all Pro Xpress jobs within the department.
• Support timely invoicing, collections, and accurate job costing.
• Analyze performance metrics to identify trends, opportunities, and areas for improvement.

Skills

Leadership

Communication

Project management

Customer service

Teamwork

Education

4 Year Degree

Job description

Valcourt is seeking an experienced Department Manager for the Pro Xpress Division in Dallas, TX. You will lead a team delivering emergency repairs and small-scale projects under $25K, ensuring client satisfaction and operational excellence.

Responsibilities include managing daily operations, budgeting, and maintaining safety and quality standards while fostering strong client relationships and proactive communication.