Department Manager

Valcourt Group; Dallas (TX); On-site; USD 15,000 - 25,000; Full time

Job summary

Valcourt Group seeks a Department Manager for the ProXpress Division to lead a team delivering emergency repairs, leak investigations, and small-scale services under $25K.

You will foster a client-centered culture, ensure high-quality work, and manage multiple small projects with a focus on safety and budget adherence. The role emphasizes leadership, communication, and continuous improvement within a client-first environment.

Qualifications

• 5+ years of experience in construction, building services, or related field; management experience preferred.
• Strong leadership and communication skills with a customer-first mindset.
• Proven ability to manage multiple small-scale projects simultaneously.
• Commitment to safety, quality, and continuous improvement.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Lead the Pro Xpress team to deliver exceptional service and maintain operational excellence.
• Oversee all client interactions from initial contact through final payment for a seamless experience.
• Manage daily operations of projects under $25K, including emergency repairs and small-scale services.
• Ensure work is on-time, within budget, and meets project specifications and company standards.
• Uphold safety protocols, ensure policy adherence, and drive profitability and accurate job costing.

Skills

Leadership

Communication

Project management

Safety

Organizational skills

Job description

The Department Manager for the ProXpress Division is responsible for ensuring that Valcourt consistently meets and exceeds client expectations on all projects under $25,000. These projects include emergency temporary repairs, leak investigations and repairs, and other small-scale scopes of work performed by the company.

The Department Manager will lead the Pro Xpress team in delivering exceptional service, maintaining operational excellence, and fostering a client-centered culture that reflects Valcourt’s core values and commitment to quality, safety, and integrity.

Key Responsibilities:

Leadership & Culture

• Create and maintain a positive, service-driven culture within the Pro Xpress team.
• Ensure that every client interaction reinforces Valcourt’s brand, professionalism, and commitment to excellence.
• Promote teamwork, accountability, and continuous improvement across all team members.

Client Experience

• Oversee all client interactions from initial contact through final payment to ensure a seamless and positive experience.
• Build and maintain strong client relationships through proactive communication and responsiveness.
• Ensure clients are well-informed and equipped to make sound decisions regarding building maintenance and future capital planning.

Operational Management

• Manage daily operations of all projects under $25K, including emergency repairs, leak investigations, and small-scale services.
• Ensure work is completed on time, within budget, and in accordance with project specifications and company standards.
• Monitor job progress, resource allocation, and quality control to achieve operational efficiency.

Performance & Compliance

• Uphold Valcourt’s commitment to safety by enforcing all safety protocols and compliance requirements.
• Ensure all team members adhere to company policies and procedures.
• Stand behind the quality of workmanship and address any issues promptly and professionally.
• Manage project budgets and profitability for all Pro Xpress jobs within the department.
• Support timely invoicing, collections, and accurate job costing.
• Analyze performance metrics to identify trends, opportunities, and areas for improvement.

Qualifications:

• 5+ years of experience in construction, building services, or related field; management experience preferred.
• Strong leadership and communication skills with a customer-first mindset.
• Proven ability to manage multiple small-scale projects simultaneously.
• Commitment to safety, quality, and continuous improvement.
• Excellent organizational and problem-solving abilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.