ProXpress- Department Manager

ALUMINUM MAINTENANCE SYSTEMS OF TEXAS INC; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Valcourt seeks a Department Manager for the Pro Xpress Division to lead a service-driven team and ensure exceptional client experiences on projects under $25K. The role focuses on culture, safety, quality, and operational excellence across emergency repairs, leak investigations, and small-scale services.

You will manage daily operations, budget adherence, and timely invoicing while fostering strong client relationships and proactive communication to support building maintenance and capital

Qualifications

• 5+ years of experience in construction or building services, with some management exposure.
• Strong leadership and communication skills with a customer-first mindset.
• Proven ability to manage multiple small-scale projects simultaneously.
• Commitment to safety, quality, and continuous improvement.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Lead the Pro Xpress team to create and maintain a positive, service-driven culture.
• Oversee client interactions from initial contact through final payment for a seamless experience.
• Manage daily operations of projects under $25K, including emergency repairs and small-scale services.
• Monitor progress, resources, and quality to meet schedule, budget, and specifications.
• Uphold safety compliance and address issues promptly and professionally.

Skills

Leadership

Communication

Customer focus

Project management

Organizational skills

Problem solving

Safety compliance

Job description

The Department Manager for the Pro Xpress Division is responsible for ensuring that Valcourt consistently meets and exceeds client expectations on all projects under $25,000. These projects include emergency temporary repairs, leak investigations and repairs, and other small-scale scopes of work performed by the company.The Department Manager will lead the Pro Xpress team in delivering exceptional service, maintaining operational excellence, and fostering a client-centered culture that reflects Valcourt’s core values and commitment to quality, safety, and integrity.Key Responsibilities:Leadership & CultureCreate and maintain a positive, service-driven culture within the Pro Xpress team.Ensure that every client interaction reinforces Valcourt’s brand, professionalism, and commitment to excellence.Promote teamwork, accountability, and continuous improvement across all team members.Client ExperienceOversee all client interactions from initial contact through final payment to ensure a seamless and positive experience.Build and maintain strong client relationships through proactive communication and responsiveness.Ensure clients are well-informed and equipped to make sound decisions regarding building maintenance and future capital planning.Operational ManagementManage daily operations of all projects under $25K, including emergency repairs, leak investigations, and small-scale services.Ensure work is completed on time, within budget, and in accordance with project specifications and company standards.Monitor job progress, resource allocation, and quality control to achieve operational efficiency.Performance & ComplianceUphold Valcourt’s commitment to safety by enforcing all safety protocols and compliance requirements.Ensure all team members adhere to company policies and procedures.Stand behind the quality of workmanship and address any issues promptly and professionally.Financial & AdministrativeManage project budgets and profitability for all Pro Xpress jobs within the department.Support timely invoicing, collections, and accurate job costing.Analyze performance metrics to identify trends, opportunities, and areas for improvement.Qualifications:5+ years of experience in construction, building services, or related field; management experience preferred.Strong leadership and communication skills with a customer-first mindset.Proven ability to manage multiple small-scale projects simultaneously.Commitment to safety, quality, and continuous improvement.Excellent organizational and problem-solving abilities.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.