Client-Focused IT Technician | Help Desk Pro

PWCampbell Contracting Co.

Pittsburgh (Allegheny County)

On-site

USD 48,000 - 64,000

Full time

14 days+

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Job summary

PWCampbell Contracting Co. is seeking an IT Technician to join our design-build team and support a growing IT environment. The ideal candidate is a strong communicator, client-focused, and capable of handling a high volume of IT tickets with attention to detail.

The role involves resolving help desk tickets, managing devices and licenses, and maintaining network and AV configurations. Construction-technology exposure is a plus; excellent customer service and proactive process improvement are

Qualifications

1-3 years of help desk experience is required.
Intermediate knowledge of helpdesk ticketing, Microsoft Active Directory and M365 environment, networking, user access control, VPN, phones, servers, copiers, antivirus, managing user licensing, and administering a wide variety of SaaS and desktop products.
Proficient in prioritizing and expediting troubleshooting methods to resolve IT issues is a plus.
Excellent communication and customer service is required.
Experience in construction technology is a plus.
Above average computer skills.

Responsibilities

Prioritize and manage all technical requests throughout the day from employees
Complete all tickets and document the solutions
Oversee printers, computers, software licensing, phones, network equipment, MDM, and all IT inventory
Set up cell phones, computers, accounts, and more for individuals
Manage configurations on AV and all networks
Take initiative to enhance processes within the company's IT infrastructure
May perform other tasks and projects as assigned