IT Technician

PWCampbell Contracting Co.; Pittsburgh (Allegheny County); On-site; USD 48,000 - 64,000; Full time

Job summary

PWCampbell Contracting Co. is seeking an IT Technician to join our design-build team and support a growing IT environment. The ideal candidate is a strong communicator, client-focused, and capable of handling a high volume of IT tickets with attention to detail.

The role involves resolving help desk tickets, managing devices and licenses, and maintaining network and AV configurations. Construction-technology exposure is a plus; excellent customer service and proactive process improvement are

Qualifications

• 1-3 years of help desk experience is required.
• Intermediate knowledge of helpdesk ticketing, Microsoft Active Directory and M365 environment, networking, user access control, VPN, phones, servers, copiers, antivirus, managing user licensing, and administering a wide variety of SaaS and desktop products.
• Proficient in prioritizing and expediting troubleshooting methods to resolve IT issues is a plus.
• Excellent communication and customer service is required.
• Experience in construction technology is a plus.
• Above average computer skills.

Responsibilities

• Prioritize and manage all technical requests throughout the day from employees
• Complete all tickets and document the solutions
• Oversee printers, computers, software licensing, phones, network equipment, MDM, and all IT inventory
• Set up cell phones, computers, accounts, and more for individuals
• Manage configurations on AV and all networks
• Take initiative to enhance processes within the company's IT infrastructure
• May perform other tasks and projects as assigned

Skills

Help desk experience

Excellent communication

Customer service

Tools

Microsoft Active Directory

M365 environment

Networking

VPN

Phones

Servers

SaaS administration

Desktop products

Job description

We are seeking to add an IT Technician to our growing and talented Design-Build Company. This position requires the individual to be a strong communicator, and client focused.

Objectives of this Role

Investigate all IT related tickets submitted for resolution.

Responsibilities

• Prioritize and manage all technical requests throughout the day from employees
• Complete all tickets and document the solutions
• Oversee printers, computers, software licensing, phones, network equipment, MDM, and all IT inventory
• Set up cell phones, computers, accounts, and more for individuals
• Manage configurations on AV and all networks
• Take initiative to enhance processes within the company's IT infrastructure
• May perform other tasks and projects as assigned

Requirements

• 1-3 years of help desk experience is required
• Intermediate knowledge of helpdesk ticketing, Microsoft Active Directory and M365 environment, networking, user access control, VPN, phones, servers, copiers, antivirus, managing user licensing, and administering a wide variety of SaaS and desktop products
• Proficient in prioritizing and expediting troubleshooting methods to resolve IT issues is a plus
• Excellent communication and customer service is required
• Experience in construction technology is a plus
• Above average computer skills

We are an equal-opportunity employer, promoting a cooperative, team-oriented environment and empowering all employees to deliver the best in quality service for our clients.

#LI-AM1