Client-Focused IT Support Technician

PWCampbell; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

PWCampbell is seeking an IT Technician to join our growing design-build team in Pittsburgh. You will be the frontline for IT requests, prioritizing and resolving issues, documenting solutions, and maintaining devices, software licenses, and network infrastructure.

The role emphasizes strong communication with colleagues, hands-on troubleshooting, and proactive process improvements. On-site position in a collaborative, client-focused environment.

Qualifications

• 1-3 years of help desk experience is required.
• Proficient with Microsoft 365, Active Directory, VPN, and basic networking.
• Excellent communication and customer service is required.

Responsibilities

• Prioritize and manage all technical requests from employees.
• Complete tickets and document solutions.
• Oversee printers, computers, software licensing, phones, network equipment, MDM, and IT inventory.
• Set up cell phones, computers, accounts, and more for individuals.
• Manage configurations on AV and all networks.
• Take initiative to enhance IT infrastructure processes.
• May perform other tasks and projects as assigned.

Skills

Help desk experience

Communication skills

Customer service

Troubleshooting

Tools

Microsoft 365

Active Directory

VPN

Servers

MDM

Job description

PWCampbell is seeking an IT Technician to join our growing design-build team in Pittsburgh. You will be the frontline for IT requests, prioritizing and resolving issues, documenting solutions, and maintaining devices, software licenses, and network infrastructure.

The role emphasizes strong communication with colleagues, hands-on troubleshooting, and proactive process improvements. On-site position in a collaborative, client-focused environment.