Multi-Client IT Support Technician

Parrish Consulting Services, Inc; Princeton (IN); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Professional development

Collaborative team environment

Job summary

Parrish Consulting Services, Inc. is seeking a driven IT Support Technician to join our team. You will provide technical support across multiple client environments, resolve issues promptly, and meet SLAs while documenting actions in the ticketing system.

The role focuses on endpoint provisioning, network troubleshooting, and user onboarding, with opportunities for growth into senior technical positions and cross‑team collaboration.

Qualifications

• Must have a degree in an Information Technology-related discipline or equivalent work experience.
• Strong knowledge of Windows operating systems.
• Proven experience in ticketing systems and meeting SLA-driven metrics.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with ability to explain technical issues to non-technical users.
• Ability to prioritize and manage multiple tickets across different clients.

Responsibilities

• Respond to and resolve support tickets via phone, email, and remote management tools per SLAs.
• Troubleshoot and remediate hardware, software, and network issues across diverse client environments.
• Deploy, configure, and maintain endpoints, printers, and related IT equipment.
• Perform user onboarding/offboarding, including account provisioning and device setup.
• Support and maintain network infrastructure remotely, including basic VLAN/routing changes.
• Document all work, time, resolutions, and processes in the ticketing system and knowledge base.
• Collaborate with team members to improve processes, automation, and service delivery.

Skills

Windows OS

Troubleshooting

Ticketing system

Communication

Multi-client support

Prioritization

Education

Information Technology degree

Tools

RMM tools

PSA tools

Microsoft 365

Fortinet

Cisco

PowerShell

Job description

Parrish Consulting Services, Inc. is seeking a driven IT Support Technician to join our team. You will provide technical support across multiple client environments, resolve issues promptly, and meet SLAs while documenting actions in the ticketing system.

The role focuses on endpoint provisioning, network troubleshooting, and user onboarding, with opportunities for growth into senior technical positions and cross‑team collaboration.