Client-Focused Interpretation Scheduler

Para-Plus Translations; Cherry Hill Township (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

401(k)

Job summary

Para-Plus Translations is seeking an Interpretation Services Coordinator to join our family-owned language services team. This full-time role coordinates interpreters for on-site, virtual, and telephone assignments across medical, legal, educational, and social service settings, delivering reliable support to clients and interpreters.

You will manage requests via phone, email, and web, communicate clearly, stay organized, and maintain accurate scheduling data while prioritizing tight deadlines.

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and phone skills.
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multitask, prioritize competing requests, and meet deadlines.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and follow-through skills.
• 1+ year of customer service, scheduling, dispatch, coordination, call center, administrative, or related experience preferred.

Responsibilities

• Answer incoming calls promptly and professionally while providing excellent customer service to clients and interpreters.
• Receive and process interpretation requests by phone, email, web request, and other communication channels.
• Coordinate and schedule interpreters for on-site, virtual, and telephone assignments.
• Contact interpreters regarding available assignments and follow up as needed to secure coverage.
• Communicate with clients and interpreters to confirm assignment details, resolve scheduling issues, and accommodate changes.
• Effectively manage urgent, time-sensitive, and last-minute requests.
• Monitor assignments and proactively address scheduling or coverage issues.
• Maintain accurate client, interpreter, assignment, and scheduling information in company systems.
• Document important communications, updates, and assignment details accurately and consistently.
• Prioritize competing requests and adjust quickly when schedules or circumstances change.
• Work collaboratively with coordinators and management to ensure daily operations run smoothly.
• Maintain confidentiality when handling sensitive client and assignment information.
• Perform other duties as assigned.

Skills

Customer service

Communication

Phone skills

Time management

Organizational skills

Multitasking

Problem solving

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

Microsoft Excel

Job description

Para-Plus Translations is seeking an Interpretation Services Coordinator to join our family-owned language services team. This full-time role coordinates interpreters for on-site, virtual, and telephone assignments across medical, legal, educational, and social service settings, delivering reliable support to clients and interpreters.

You will manage requests via phone, email, and web, communicate clearly, stay organized, and maintain accurate scheduling data while prioritizing tight deadlines.