Interpretation Services Scheduler - Client-Focused, Fast-Paced

Para-Plus Translations, Inc.; Cherry Hill Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Para-Plus Translations, Inc. is seeking an Interpretation Services Coordinator to manage scheduling across medical, legal, educational, social service, and other settings.

You will coordinate interpreters for on-site, virtual, and telephone assignments while providing outstanding customer service to clients and interpreters. The role requires strong organization, calmness under pressure, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and phone skills.
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multitask, prioritize competing requests, and meet deadlines.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and follow-through skills.
• Proficiency with Microsoft Outlook, Word, Teams and Excel.
• Ability to work independently and as part of a team.
• 1+ year of customer service, scheduling, dispatch, coordination, call center, administrative, or related experience preferred.
• Previous experience in the language services industry is a plus but not required.

Responsibilities

• Answer incoming calls promptly and professionally while providing excellent customer service to clients and interpreters.
• Receive and process interpretation requests by phone, email, web request, and other communication channels.
• Coordinate and schedule interpreters for on-site, virtual, and telephone assignments.
• Contact interpreters regarding available assignments and follow up as needed to secure coverage.
• Communicate with clients and interpreters to confirm assignment details, resolve scheduling issues, and accommodate changes.
• Effectively manage urgent, time-sensitive, and last-minute requests.
• Monitor assignments and proactively address scheduling or coverage issues.
• Maintain accurate client, interpreter, assignment, and scheduling information in company systems.
• Document important communications, updates, and assignment details accurately and consistently.
• Prioritize competing requests and adjust quickly when schedules or circumstances change.
• Work collaboratively with coordinators and management to ensure daily operations run smoothly.
• Maintain confidentiality when handling sensitive client and assignment information.
• Perform other duties as assigned.

Skills

Customer service

Scheduling

Multitasking

Time management

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

Excel

Job description

Para-Plus Translations, Inc. is seeking an Interpretation Services Coordinator to manage scheduling across medical, legal, educational, social service, and other settings.

You will coordinate interpreters for on-site, virtual, and telephone assignments while providing outstanding customer service to clients and interpreters. The role requires strong organization, calmness under pressure, and the ability to handle multiple priorities in a fast-paced environment.