Client-Focused Inside Sales & Solutions Specialist

Triangle Fasteners Inc; Arlington Heights (IL); On-site; USD 3,720,000 - 3,721,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer contributions

Short-term disability & life insurance

Paid holidays starting Day 1

Professional development

Job summary

Triangle Fastener Corporation in Arlington Heights, IL is seeking an Inside Sales Representative to be the first point of contact for walk-in, phone, and email inquiries. You will support customers and the Outside Sales team by managing quotes, orders, and day-to-day customer service.

The position offers growth opportunities and a comprehensive benefits package. Your responsibilities include handling orders, coordinating deliveries, maintaining the showroom, and providing excellent service to

Qualifications

• 1+ year in customer service or related position
• 3+ years in inside sales or similar position

Responsibilities

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries
• Handling walk-in sales and guiding customers through product selections
• Entering and processing orders with precision and speed
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand
• Coordinating delivery schedules and providing updates to customers
• Supporting the Outside Sales team by managing backend processes and customer follow-ups
• Maintaining a clean and professional showroom and promoting featured products
• Addressing and resolving customer issues proactively and professionally
• Preparing and sending product samples, catalogs, and credit applications
• Reviewing open sales reports and ensuring data integrity
• Pulling counter orders as needed to ensure timely customer service
• Working closely with the Branch Operations Manager and sales staff daily

Skills

MS Office

Communication

Multitasking

Time management

Customer service

Team collaboration

Learn new software

Problem solving

CSD software

Education

High School Diploma or GED

Associate's degree in business/sales or related field

Tools

CSD

Job description

Triangle Fastener Corporation in Arlington Heights, IL is seeking an Inside Sales Representative to be the first point of contact for walk-in, phone, and email inquiries. You will support customers and the Outside Sales team by managing quotes, orders, and day-to-day customer service.

The position offers growth opportunities and a comprehensive benefits package. Your responsibilities include handling orders, coordinating deliveries, maintaining the showroom, and providing excellent service to