Client-Focused Implementation Consultant I

ADP, Inc.; Alpharetta (GA); On-site; USD 75,000 - 105,000; Full time

Job summary

ADP, Inc. is seeking an Implementation Consultant II to craft onboarding experiences for each product or service implementation.

You will leverage training programs and service guidelines to guide clients toward optimal solutions while building lasting, trusted relationships. Ideal candidates bring analytics, project management skills, and the ability to simplify complex information for clients across multiple products in a client services environment.

Qualifications

• 3+ years of experience in a client service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, interface requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in sales and customer service.
• Exchange routine information with client project team on priorities and issues.

Skills

Excellent communication skills

Analytical skills

Time management

Client relationship skills

Learning agility

Education

Bachelor's degree or equivalent in education and experience

Tools

Microsoft Office

Web technologies

Job description

ADP, Inc. is seeking an Implementation Consultant II to craft onboarding experiences for each product or service implementation.

You will leverage training programs and service guidelines to guide clients toward optimal solutions while building lasting, trusted relationships. Ideal candidates bring analytics, project management skills, and the ability to simplify complex information for clients across multiple products in a client services environment.