Onsite Client Service Banker – Banking Support & Tools

First-Horizon-Bank; Knoxville (TN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

First Horizon Bank is seeking a phone-based client service representative to join our Knoxville on-site team. You will handle inbound calls, route and authenticate, and strive for first-call resolution while guiding customers on digital banking tools.

Ideal candidates have 1–3 years in banking or call center roles, a high school diploma or GED (associate/bachelor’s preferred), and a willingness to work Saturday shifts.

Qualifikationen

• Education: High school diploma or GED required; associate or bachelor’s degree preferred.
• Experience: 1–3 years of client-facing experience in banking, financial services, or call center environment preferred.
• Demonstrated success meeting service, quality, and productivity goals.

Aufgaben

• Serve as a primary point of contact for inbound client phone calls, handle call routing, authentication, and issue triage.
• Resolve everyday banking needs with first-call resolution as the goal.
• Educate clients on digital tools and self-service features to simplify banking.
• De-escalate concerns with empathy and professionalism; own the issue through resolution.
• Document interactions and outcomes in our CRM and related systems in real time.
• Follow identity verification, privacy, and fraud-prevention procedures; escalate suspicious activity as needed.
• Partner with associates across branches, operations, and support teams to deliver consistent client experience.
• Work onsite with a schedule that may include mornings, afternoons, evenings, and Saturdays; observe training and coaching.

Kenntnisse

Phone etiquette

Active listening

Communication

Problem-solving

Attention to detail

System navigation

Bilingual

Ausbildung

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

CRM platforms

Microsoft Office

Call handling tools

Jobbeschreibung

First Horizon Bank is seeking a phone-based client service representative to join our Knoxville on-site team. You will handle inbound calls, route and authenticate, and strive for first-call resolution while guiding customers on digital banking tools.

Ideal candidates have 1–3 years in banking or call center roles, a high school diploma or GED (associate/bachelor’s preferred), and a willingness to work Saturday shifts.