Client-Focused Field Service Copier Technician – Lafayette

Novatech; Lafayette (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Wellness stipend

Parental Leave

Company holidays

Job summary

Novatech in the Lafayette area is seeking a Field Service (Copier) Technician to support clients as we grow nationwide. You will diagnose, repair, and maintain office equipment, document actions, and collaborate with dispatchers and service managers.

Requirements include 2 years' copier service experience, familiarity with Canon/Konica Minolta/HP/Xerox, and a valid driver's license; CompTIA A+ or Network+ is a plus. Join our team and contribute to excellent client service.

Qualifications

• Minimum 2 years hands-on experience servicing copiers.
• Experience working on Canon, Konica Minolta, HP and/or Xerox office products.
• CompTIA A+ or Network+ certifications are a plus but not required.
• A mechanical or electrical aptitude.
• A valid driver’s license.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts.
• Perform preventative maintenance and repair services on office equipment.
• Maintain a rapport with clients by examining complaints and suggesting viable solutions.
• Document service and installation actions by entering data and completing reports.
• Work with dispatchers, service managers and other staff in a team environment.
• Update job knowledge by participating in educational opportunities and reading professional publications.

Skills

Copier repair

Customer service

Diagnostic troubleshooting

Driver's license

Education

CompTIA A+ / Network+

Factory training / certifications

Tools

Canon office products

Konica Minolta

HP office products

Xerox office products

Job description

Novatech in the Lafayette area is seeking a Field Service (Copier) Technician to support clients as we grow nationwide. You will diagnose, repair, and maintain office equipment, document actions, and collaborate with dispatchers and service managers.

Requirements include 2 years' copier service experience, familiarity with Canon/Konica Minolta/HP/Xerox, and a valid driver's license; CompTIA A+ or Network+ is a plus. Join our team and contribute to excellent client service.