Insurance Renewal & Client Services Coordinator

Lockton; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Lockton is seeking a client services professional in Kansas City, MO to handle routine inquiries, maintain records, and support renewal processes. The role requires strong communication, attention to detail, and the ability to collaborate with senior staff on complex cases.

You will prepare correspondence, process policies, and assist with financial reporting and invoicing. Travel by automobile and aircraft may be required, and a Bachelor’s degree is preferred.

Qualifications

• Strong verbal and interpersonal communication skills required.
• Ability to attend company, department, and team meetings as required.
• Ability to travel by automobile and aircraft.

Responsibilities

• Receives and responds to routine Client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff
• Prepares written correspondence and makes telephone calls to underwriters as requested by senior staff
• Reviews and processes policies and endorsements for accuracy of coverage, policy, content, and form completion
• Evaluates proposal policies with criteria outlined in check list and notifies more senior staff of any missing items or area of concern
• Assists in the renewal process by requesting and gathering enrollment, volume, benefit summary reports
• Helps produces employee communications such as newsletter, bulletins, overhead presentations as requested by senior staff
• Assists with financial reporting for renewals by gathering and compiling Client details
• Executes any requested changes on policies
• Periodically assists in loss-run requests
• Extends expiring binders as requested by senior staff
• Responds to and fulfills the requirements generated by the Renewal Assistance Program report and then updates the report when a task is completed
• Assistants in the upkeep of carrier product information
• Enter data into data management system and audit for accuracy, completeness, and conformity to established procedures
• Maintains and keeps records of Clients
• Compiles preliminary numbers for promulgating experience modification, and orders worksheets
• Issues and processes Client invoicing
• Assist is the research of invoice and billing errors
• Acquires an understanding of insurance brokerage business and account servicing processes
• Researches industry trends and governmental regulations
• Performs other responsibilities and duties as needed

Skills

Verbal communication

Interpersonal skills

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Lockton is seeking a client services professional in Kansas City, MO to handle routine inquiries, maintain records, and support renewal processes. The role requires strong communication, attention to detail, and the ability to collaborate with senior staff on complex cases.

You will prepare correspondence, process policies, and assist with financial reporting and invoicing. Travel by automobile and aircraft may be required, and a Bachelor’s degree is preferred.