Client-Focused Benefits Account Manager

Houchens Insurance Group / Curneal Hignite Insurance; Stonewall Estates (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Houchens Insurance Group / Curneal Hignite Insurance seeks an Insurance Benefits Account Service professional to provide day-to-day support for employee benefit accounts. You will manage client inquiries, process policy data, and assist with enrollment activities.

You will coordinate with carriers and internal teams, maintain accurate records in the agency system, and help deliver timely service while upholding regulatory requirements. Familiarity with ERISA guidelines is a plus.

Qualifications

• At least three years related insurance experience and/or training, preferably handling multi-line, group health accounts.
• Must hold an applicable state insurance license or have the ability to obtain one within 90 days of employment.
• Strong communication and organizational skills.
• Experience interfacing with clients, carriers, and internal teams.

Responsibilities

• Provides day-to-day service and administration support for employee benefit accounts.
• Maintains direct communication with clients and builds relationships via phone calls and emails.
• Reviews policies and enters information in the agency system; assists with open enrollment meetings.
• Coordinates with carriers to resolve claims, billing, and administration issues.
• Serves as liaison between clients, carriers, vendors, and internal departments.
• Supports enrollment set up and overall client enrollment activities.

Skills

Client relations

Policy administration

Data entry

Enrollment support

Carrier coordination

Education

State insurance license

Tools

Agency management system

Job description

Houchens Insurance Group / Curneal Hignite Insurance seeks an Insurance Benefits Account Service professional to provide day-to-day support for employee benefit accounts. You will manage client inquiries, process policy data, and assist with enrollment activities.

You will coordinate with carriers and internal teams, maintain accurate records in the agency system, and help deliver timely service while upholding regulatory requirements. Familiarity with ERISA guidelines is a plus.