Benefits Account Manager: Client & Policy Services

Houchens Insurance Group INC.; Owensboro (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Houchens Insurance Group INC. is seeking a benefits administrator to provide daily service and administration for employee benefit accounts. You will work with clients, carriers, and internal teams to ensure accurate, timely account management and compliance.

You will review policies, support open enrollment, and maintain the agency management database while coordinating with carriers and Marketing to gather renewal data and paperwork. Strong communication is essential.

Qualifications

• At least three years related insurance experience.
• Experience handling multi-line, group health accounts.
• Must hold an applicable state insurance license or obtain within 90 days.

Responsibilities

• Provides day-to-day service and administration for employee benefit accounts.
• Reviews policies and enters information in a database system.
• Assists in open enrollment meetings, preparation, and implementation.
• Maintains agency management database with current information and liaises with carriers.
• Serves as liaison between clients, carriers, vendors and internal departments to coordinate service needs.
• Coordinates with carriers to research and resolve claims, billing, and administration issues.
• Supports enrollment setup, troubleshooting and client enrollment support.
• Assists in training new team members and back-ups as needed.
• Prepares and distributes compliance materials such as ERISA wrap documents and Form 5500s.

Skills

Client service

Policy administration

Relationship building

Open enrollment

Data entry

Regulatory knowledge

Tools

Database system

Agency management system

Job description

Houchens Insurance Group INC. is seeking a benefits administrator to provide daily service and administration for employee benefit accounts. You will work with clients, carriers, and internal teams to ensure accurate, timely account management and compliance.

You will review policies, support open enrollment, and maintain the agency management database while coordinating with carriers and Marketing to gather renewal data and paperwork. Strong communication is essential.