Client-Focused Employee Benefits Account Manager

Houchens Insurance Group INC.; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Houchens Insurance Group INC. is seeking a detail-oriented professional to provide day-to-day service and administration support for employee benefit accounts.

Under the guidance of the Team Lead, you will work with clients, carriers, and internal teams to deliver accurate account management and timely service. You will handle client communications, policy data entry, enrollment support, and coordination with carriers to resolve issues.

Qualifications

• At least three years related insurance experience and/or training.
• Prefer handling multi-line, group health accounts.
• Must hold an applicable state insurance license or have the ability to obtain one within 90 days of employment.

Responsibilities

• 80% Client/Policy Services: Provides daily service to and builds relationships with clients by managing phone calls and emails; reviews policies and enters information in a database; assists in open enrollment meetings; maintains agency management database; coordinates with carriers to resolve claims and billing issues; supports enrollment setup and client communications.
• 10% Teamwork: Works with other departments and teams; assists in training new team members; helps with PTO planning; supports special projects as requested.

Job description

Houchens Insurance Group INC. is seeking a detail-oriented professional to provide day-to-day service and administration support for employee benefit accounts.

Under the guidance of the Team Lead, you will work with clients, carriers, and internal teams to deliver accurate account management and timely service. You will handle client communications, policy data entry, enrollment support, and coordination with carriers to resolve issues.