Financial Center Leader: People, Service & Growth

Hancock Whitney Corp.; Slidell (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hancock Whitney Corp. in Slidell, LA seeks a branch leadership professional to guide daily operations and staffing while ensuring excellent client service and compliance. You will build relationships, assess client needs, and drive sales opportunities across digital and in-person channels.

The role emphasizes staff coaching, policy adherence, and cross-functional collaboration to meet center goals. Knowledge of banking products, laws, and risk controls is essential for success in a dynamic

Qualifications

• High School Diploma or GED required; 3 years cash handling and customer service in retail or branch banking, or a Bachelor’s degree with 1 year relevant experience.

Responsibilities

• Lead daily operational huddles and assign staffing and scheduling duties to ensure efficient financial center operations.
• Provide guidance, training, and performance feedback to associates on transaction accuracy, policy adherence, and client service.
• Model professional behavior and effective lobby management to support a superior client experience.
• Foster teamwork and collaboration while reinforcing service and operational standards.
• Build and maintain strong client relationships through in-person and phone interactions to identify financial needs and recommend solutions.
• Conduct financial needs assessments and proactively act upon sales opportunities to meet assigned goals.
• Educate clients on digital banking channels and self-service tools to enhance convenience and engagement.
• Refer clients to specialized partners across the bank to ensure holistic financial solutions.
• Resolve client inquiries and issues promptly and effectively using sound judgment and product knowledge.
• Drive proactive client outreach, including outbound calls and participation in community or educational events.
• Support branch-level sales initiatives by modeling consultative conversations and helping the team achieve sales and service objectives.
• Maintain knowledge of bank products, services, and promotions to support client acquisition and retention.
• Oversee operational integrity, cash management, and dual control procedures, ensuring compliance with policies and regulatory standards.
• Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution.
• Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss.
• Utilize and maintain knowledge of branch equipment (ATMs, cash recyclers, currency counters, coin sorters) to ensure functionality and service continuity.
• Promote awareness of risk management culture and ensure adherence to the Financial Center Risk Management Review process.
• Maintain situational awareness in the lobby to balance client experience and security considerations.

Skills

Leadership

Customer service

Sales

Risk management

Communication

Education

High School Diploma or GED

Bachelor’s degree with 1 year relevant experience

Tools

Microsoft Office

Job description

Hancock Whitney Corp. in Slidell, LA seeks a branch leadership professional to guide daily operations and staffing while ensuring excellent client service and compliance. You will build relationships, assess client needs, and drive sales opportunities across digital and in-person channels.

The role emphasizes staff coaching, policy adherence, and cross-functional collaboration to meet center goals. Knowledge of banking products, laws, and risk controls is essential for success in a dynamic