Financial Center Leader — Growth, Service & Ops

Hancock Whitney Corp.; Baton Rouge, Northern (LA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hancock Whitney Corp. in Baton Rouge is seeking a Financial Center Leader for City Plaza to hire, train, and lead a client-focused team. You will drive sales and service, oversee existing client relationships up to $1M in annual revenue, and promote digital channels for customer convenience.

The role requires banking experience, supervisory/management background, and strong analytical skills. Expect staffing, risk control, and performance management duties in a fast-paced retail banking setting.

Qualifications

• Banking/Financial Services experience required.
• Sales experience as individual contributor or manager.
• Supervisory/management experience preferred.
• Excellent communication and client service.
• Strong analytical skills including P&L interpretation.
• Willingness to work retail banking hours incl weekends/evenings.
• Ability to travel as needed.

Responsibilities

• Hire, train, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
• Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
• Promote a culture of service excellence and consistently deliver an exceptional Client experience.
• Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
• Drive financial center sales and service performance using a consultative approach and strategic sales planning.
• Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
• Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
• Promote and implement digital and self-service channels to enhance client convenience and engagement.
• Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
• Lead staffing, scheduling, and operational planning to meet changing business and client needs.
• Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
• Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.

Skills

Client relations

Sales leadership

P&L analysis

Communication

Interpersonal skills

Education

High School Diploma

Bachelor's degree preferred

Job description

Hancock Whitney Corp. in Baton Rouge is seeking a Financial Center Leader for City Plaza to hire, train, and lead a client-focused team. You will drive sales and service, oversee existing client relationships up to $1M in annual revenue, and promote digital channels for customer convenience.

The role requires banking experience, supervisory/management background, and strong analytical skills. Expect staffing, risk control, and performance management duties in a fast-paced retail banking setting.