Client-Focused Banking Associate II

TD Bank Group; Haddonfield (NJ); On-site; USD 30,000 - 38,000; Part time

Job summary

TD Bank Group in Haddonfield, New Jersey, is seeking a part-time Customer Service Associate to deliver everyday banking and support consumer product needs by building relationships with accuracy and care.

As the first point of contact, you will guide clients through transactions, educate them on digital tools, and connect them with specialists as needed while maintaining TD's risk and regulatory standards. Flexible hours may include evenings and weekends.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients. Experience can include volunteering, education, military experience.
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Job description

TD Bank Group in Haddonfield, New Jersey, is seeking a part-time Customer Service Associate to deliver everyday banking and support consumer product needs by building relationships with accuracy and care.

As the first point of contact, you will guide clients through transactions, educate them on digital tools, and connect them with specialists as needed while maintaining TD's risk and regulatory standards. Flexible hours may include evenings and weekends.