Client-Focused Banking Associate

TD; Pequannock Township (NJ); On-site; USD 32,000 - 41,000; Part time

Job summary

TD Bank in Pompton Plains, New Jersey seeks a part-time Customer Service Associate to deliver hospitality-driven banking experiences. You will guide clients through routine transactions, identify needs, and connect them with partners to help achieve financial goals.

Responsibilities include educating customers on products, maintaining accuracy, and adhering to risk and compliance standards while working evenings, weekends, and holidays as required.

Qualifications

• High school diploma or GED completed.
• Prior experience handling client interactions in financial services is preferred.
• Ability to work evenings, weekends and holidays as scheduled.

Responsibilities

• Serve as first point of contact for clients and assist with inquiries.
• Process everyday banking transactions accurately and efficiently.
• Identify client needs and refer to appropriate partners to support financial goals.
• Educate clients on products and self-serve options while promoting TD solutions.
• Handle routine tasks within established limits and escalate non-standard issues.
• Maintain compliance with TD policies and risk management standards.

Skills

Strong organizational skills

Excellent communication

Problem solving

Scheduling & prioritization

Independent work & deadlines

Good judgment & risk awareness

Microsoft Office proficiency

Notary license (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Pompton Plains, New Jersey seeks a part-time Customer Service Associate to deliver hospitality-driven banking experiences. You will guide clients through routine transactions, identify needs, and connect them with partners to help achieve financial goals.

Responsibilities include educating customers on products, maintaining accuracy, and adhering to risk and compliance standards while working evenings, weekends, and holidays as required.