Client-Focused Banking Associate — Elevate Everyday Banking

TD Bank, N.A.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

TD Bank, N.A. in Brooklyn, NY seeks a client-focused teller to deliver everyday banking with accuracy, courtesy, and compliance. You will manage in-person and phone inquiries while guiding clients through basic account openings and maintenance.

The role emphasizes relationship-building, product knowledge, and referrals to specialists, with emphasis on risk awareness and excellent communication in a high-touch branch environment.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrate client flow, serve as first contact for inquiries and referrals to appropriate partners.
• Deliver hospitality ambassador experience aligned to TD's service strategy.
• Educate clients on banking products and digital capabilities to enhance convenience.
• Schedule appointments for consumer account needs and deepen opportunities.
• Balance client needs with policy and risk awareness to ensure compliant outcomes.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank, N.A. in Brooklyn, NY seeks a client-focused teller to deliver everyday banking with accuracy, courtesy, and compliance. You will manage in-person and phone inquiries while guiding clients through basic account openings and maintenance.

The role emphasizes relationship-building, product knowledge, and referrals to specialists, with emphasis on risk awareness and excellent communication in a high-touch branch environment.