Client-Focused Banking Associate

TD Bank; Nutley (NJ); On-site; USD 33,000 - 43,000; Full time

Job summary

TD Bank in Nutley, New Jersey is seeking a Customer Service focused associate to deliver everyday banking experiences and support consumer product needs. You will be the first point of contact, guiding clients with accuracy and empathy while maintaining TD's risk and regulatory standards.

Responsibilities include processing transactions, educating clients on products and digital capabilities, and referring opportunities to specialists.

Qualifications

• High school diploma or GED
• 1+ years experience working with clients
• Teller or cash-handling experience preferred
• Ability to work evenings, weekends and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant outcomes
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Skills

Customer service

Communication

Problem solving

Organization

Time management

Microsoft Office

Notary knowledge

Education

High school diploma or GED

Notary license preferred

Tools

Microsoft Office

Job description

TD Bank in Nutley, New Jersey is seeking a Customer Service focused associate to deliver everyday banking experiences and support consumer product needs. You will be the first point of contact, guiding clients with accuracy and empathy while maintaining TD's risk and regulatory standards.

Responsibilities include processing transactions, educating clients on products and digital capabilities, and referring opportunities to specialists.