Client First Solutions Advisor – Banking Support & Resolution

Truist Financial; Cookeville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401k Plan

Paid Time Off

Job summary

Truist Financial seeks a Client First Solutions Advisor to deliver exceptional client service at a client care center onsite. You will research complex issues, communicate effectively, and drive first call resolution while aligning with Truist Purpose, Mission, and Values.

The role requires an Associate degree or equivalent, two years in a client-driven environment, and proficiency with Windows and Office. Strong problem solving and leadership are needed to mentor peers.

Qualifications

• This role requires an Associate degree or equivalent education and related training.
• Two years of high level performance in client contact center or bank operations.
• Proficiency with Windows and Microsoft Office applications and strong communication skills.
• Attention to detail with accuracy and professionalism in handling clients.

Responsibilities

• Investigate and resolve highly complex client requests across multiple lines of business.
• Resolve escalated questions regarding procedures, systems or policies.
• Maintain compliance and manage risk items and processes.
• Provide exceptional client service and a positive client experience.

Skills

Client service

Communication

Problem solving

Leadership

Education

Associate degree

Tools

Windows

Microsoft Office

Job description

Truist Financial seeks a Client First Solutions Advisor to deliver exceptional client service at a client care center onsite. You will research complex issues, communicate effectively, and drive first call resolution while aligning with Truist Purpose, Mission, and Values.

The role requires an Associate degree or equivalent, two years in a client-driven environment, and proficiency with Windows and Office. Strong problem solving and leadership are needed to mentor peers.