Client-First Relationship Banker

JPMorgan Chase & Co.; West Windsor (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. in New Jersey is seeking an Associate Relationship Banker to deliver hospitality-focused service and leverage banking solutions to meet clients’ financial needs.

You will welcome walk-ins and assist clients with personalized product recommendations, using Chase's digital tools when appropriate. The role emphasizes building lasting relationships through proactive communication, knowledge of banking solutions, and a strong commitment to regulatory compliance and excellent

Qualifications

• Elevate the client experience and create memorable experiences.
• Excellent communication skills, in person and over the phone.
• Ability to resolve client issues with attention to detail.
• Operate within risk parameters/tolerances and complete required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Excellent communication

Customer service

Problem solving

Attention to detail

Regulatory compliance knowledge

Education

High school degree

GED

Job description

JPMorgan Chase & Co. in New Jersey is seeking an Associate Relationship Banker to deliver hospitality-focused service and leverage banking solutions to meet clients’ financial needs.

You will welcome walk-ins and assist clients with personalized product recommendations, using Chase's digital tools when appropriate. The role emphasizes building lasting relationships through proactive communication, knowledge of banking solutions, and a strong commitment to regulatory compliance and excellent