Client-First Insurance Account Manager | Growth & Benefits

CLYBURN INSURANCE LLC; Virginia Beach (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Health insurance

Paid time off

Opportunity for advancement

Continuing education support

Job summary

CLYBURN INSURANCE LLC in Virginia Beach is seeking a friendly, detail-oriented Account Manager to join our team. In this role, you'll be the first point of contact for our clients — helping them with policy questions, coverage changes, billing, claims support, and general account service.

You'll work closely with our producers to ensure every client has a smooth, positive experience with our agency. Schedule: Monday – Friday, 8:30 AM – 5:30 PM.

Qualifications

• Prior customer service experience required.
• Must have a valid, active Property & Casualty insurance license.
• Strong communication skills, both written and verbal.
• Highly organized with excellent attention to detail.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, and in person
• Process policy changes, endorsements, and renewals for personal and/or commercial lines
• Assist clients with billing questions and payment processing
• Support the claims process by guiding clients through next steps and coordinating with carriers
• Maintain accurate and up-to-date client records in the agency management system
• Remarket existing accounts to competing carriers to ensure clients continue to receive competitive pricing and coverage
• Cross-sell and identify opportunities to round out client accounts (e.g., life insurance) alongside producers
• Remarket accounts as needed
• Build and maintain strong client relationships to support retention
• Collaborate with team members to ensure timely, accurate service delivery

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Education

Property & Casualty license

Tools

AMS360

EPIC

Applied

Job description

CLYBURN INSURANCE LLC in Virginia Beach is seeking a friendly, detail-oriented Account Manager to join our team. In this role, you'll be the first point of contact for our clients — helping them with policy questions, coverage changes, billing, claims support, and general account service.

You'll work closely with our producers to ensure every client has a smooth, positive experience with our agency. Schedule: Monday – Friday, 8:30 AM – 5:30 PM.