Client-First Banking Associate: Elevate Customer Experience

Fairygodboss; Lyndhurst (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, attentive service and help clients achieve financial goals. You will greet clients, open accounts, explain digital tools, and build trusted relationships across branches. The role involves operations support and occasional travel to nearby locations.

The position emphasizes hospitality, product knowledge, and compliance with banking regulations, within a diverse, inclusive environment.

Qualifications

• 6 months Associate Banker experience required.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear and courteous communication.
• Ability to resolve client issues with attention to detail.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing and open new accounts while complying with policy.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships by listening, asking questions, and sharing solutions.
• Perform branch operations including cash devices while following procedures.
• Provide coverage to multiple branch locations; local travel required.

Skills

Associate Banker exp

Customer focus

Relationship building

Communication

Problem solving

Learning quickly

HS diploma

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, attentive service and help clients achieve financial goals. You will greet clients, open accounts, explain digital tools, and build trusted relationships across branches. The role involves operations support and occasional travel to nearby locations.

The position emphasizes hospitality, product knowledge, and compliance with banking regulations, within a diverse, inclusive environment.