Client-First Banker & Tech-Savvy Concierge

J.P. Morgan; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open accounts, and guide them to appropriate banking solutions using Chase Mobile App and online platforms.

Work with branch colleagues to meet financial goals, educate customers, and ensure compliance with policies and procedures. Strong communication and a customer-first mindset are essential for success.

Qualifications

• Must put clients first and deliver attentive, friendly service.
• Build trusted relationships and show genuine care during client interactions.
• Engage clients with clear, polite communication to understand and help.
• Resolve client issues quickly with attention to detail to ensure consistency.
• Elevate the client experience by collaborating with branch teams.

Responsibilities

• Create a welcoming branch environment and greet clients.
• Open new accounts and service existing ones while following policies and regulations.
• Educate clients on day-to-day banking and technology self-service options.
• Listen actively, ask questions, and provide tailored product knowledge.
• Perform branch operations, including cash handling and devices, per bank procedures.

Skills

Client-first mindset

Relationship building

Communication

Issue resolution

Team collaboration

Product knowledge

High school diploma

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open accounts, and guide them to appropriate banking solutions using Chase Mobile App and online platforms.

Work with branch colleagues to meet financial goals, educate customers, and ensure compliance with policies and procedures. Strong communication and a customer-first mindset are essential for success.