Client-First Banker: Relationships & Tech-Savvy Service

JPMorgan Chase & Co.; United States; Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Chase, a subsidiary of JPMorgan Chase & Co., is seeking an Associate Banker who welcomes clients, builds trust, and delivers everyday banking solutions with hospitality and care.

You will guide customers through accounts and services, use mobile and online tools, and partner with the branch team to exceed expectations and support clients' financial goals.

This role emphasizes listening, empathy, teamwork, and a commitment to diversity and inclusion in a collaborative, client‑focused environment.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.

Responsabilités

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Connaissances

Client service mindset

Relationship building

Communication

Problem solving

Teamwork

Learning agility

Formation

High school diploma or GED

Outils

Chase Mobile App

Description du poste

Chase, a subsidiary of JPMorgan Chase & Co., is seeking an Associate Banker who welcomes clients, builds trust, and delivers everyday banking solutions with hospitality and care.

You will guide customers through accounts and services, use mobile and online tools, and partner with the branch team to exceed expectations and support clients' financial goals.

This role emphasizes listening, empathy, teamwork, and a commitment to diversity and inclusion in a collaborative, client‑focused environment.