Client-First Banker: Relationships & Tech-Savvy Service

JPMorganChase; Falls Church (VA); On-site; USD 48,000 - 60,000; Full time

Job summary

Chase, a leading JP Morgan Chase bank, seeks an Associate Banker to deliver welcoming, attentive service and help clients meet their financial goals. The role emphasizes building trusted client relationships, educating on digital tools, and collaborating with branch teams to ensure a seamless customer experience.

Responsibilities include opening new accounts, servicing existing ones, and guiding clients through mobile and online banking while maintaining compliance with bank policies and

Qualifications

• Ability to put clients first and exceed their expectations, delivering attentive and friendly service.
• Ability to build trusted relationships through genuine care during interactions.
• Ability to engage clients and understand needs through clear, polite communication.
• Ability to resolve client issues quickly with attention to detail.
• Ability to collaborate with the branch team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed expectations by servicing accounts and opening new accounts per policy and procedures.
• Educate clients on day-to-day banking and digital self-service options like mobile app and online banking.
• Build relationships by listening, asking questions, and collaborating with team to meet financial goals.
• Perform branch operations, including handling cash devices in accordance with policies.

Skills

Client focus

Relationship building

Communication

Team collaboration

Learning new products

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

Job description

Chase, a leading JP Morgan Chase bank, seeks an Associate Banker to deliver welcoming, attentive service and help clients meet their financial goals. The role emphasizes building trusted client relationships, educating on digital tools, and collaborating with branch teams to ensure a seamless customer experience.

Responsibilities include opening new accounts, servicing existing ones, and guiding clients through mobile and online banking while maintaining compliance with bank policies and