Client-First Banker: Build Relationships & Tech Solutions

Fairygodboss; Northampton (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, attentive service and provide guidance on banking solutions. You will greet clients, manage lobby flow, open new accounts, and educate customers on Chase Mobile App and Chase.com to meet their financial needs.

Join a team focused on trust, empathy, and high-quality service, while complying with banking regulations and collaborating across branches to help clients reach their goals.

Qualifications

• Ability to put clients first and exceed their expectations with friendly service.
• Ability to build trusted relationships and demonstrate genuine care.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail and consistency.
• Ability to elevate the client experience through teamwork and care.
• Ability to quickly learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed expectations by servicing accounts and opening new accounts per policies.
• Educate clients on day-to-day transactions and digital self-service tools.
• Build relationships by listening, asking questions, and sharing solutions.
• Handle branch operations including cash devices while following bank policies.

Skills

Client service

Relationship building

Cash handling

Technology fluency

Communication

Problem solving

Team collaboration

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

ATMs

Job description

Chase is seeking an Associate Banker to deliver welcoming, attentive service and provide guidance on banking solutions. You will greet clients, manage lobby flow, open new accounts, and educate customers on Chase Mobile App and Chase.com to meet their financial needs.

Join a team focused on trust, empathy, and high-quality service, while complying with banking regulations and collaborating across branches to help clients reach their goals.