Client-Facing Trading Services Middle Office Associate I

JPMorganChase; Chicago (IL); On-site; USD 68,400 - 94,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial institution in Chicago is seeking a Trading Services Associate I for the Middle Office team. This role involves navigating a fast-paced environment, engaging with clients, and ensuring a high level of service. Key responsibilities include managing client queries, maintaining high standards of client care, and working collaboratively with internal teams. The ideal candidate has solid customer service experience and excellent communication skills. A Bachelor’s degree is preferred. Competitive salary and benefits are offered.

Qualifications

• Experience performing in a customer service role, either supervising or individually.
• Strong written and verbal communication skills.
• Ability to think laterally and understand the big picture.

Responsibilities

• Serve as the single point of contact for client coverage, including priority clients.
• Manage product expiries in a timely and accurate manner.
• Collaborate with multiple groups to resolve client issues regarding trade discrepancies.

Skills

Customer service experience

Interpersonal skills

Trade lifecycle understanding

Organizational skills

Pressure management

Communication skills

Process improvement

Education

Bachelor’s degree

Job description

A leading financial institution in Chicago is seeking a Trading Services Associate I for the Middle Office team. This role involves navigating a fast-paced environment, engaging with clients, and ensuring a high level of service. Key responsibilities include managing client queries, maintaining high standards of client care, and working collaboratively with internal teams. The ideal candidate has solid customer service experience and excellent communication skills. A Bachelor’s degree is preferred. Competitive salary and benefits are offered.