Trading Services Middle Office - Trading Services Associate I

JPMorganChase; Chicago (IL); On-site; USD 68,400 - 94,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial institution in Chicago is seeking a Trading Services Associate I for the Middle Office team. This role involves navigating a fast-paced environment, engaging with clients, and ensuring a high level of service. Key responsibilities include managing client queries, maintaining high standards of client care, and working collaboratively with internal teams. The ideal candidate has solid customer service experience and excellent communication skills. A Bachelor’s degree is preferred. Competitive salary and benefits are offered.

Qualifications

• Experience performing in a customer service role, either supervising or individually.
• Strong written and verbal communication skills.
• Ability to think laterally and understand the big picture.

Responsibilities

• Serve as the single point of contact for client coverage, including priority clients.
• Manage product expiries in a timely and accurate manner.
• Collaborate with multiple groups to resolve client issues regarding trade discrepancies.

Skills

Customer service experience

Interpersonal skills

Trade lifecycle understanding

Organizational skills

Pressure management

Communication skills

Process improvement

Education

Bachelor’s degree

Job description

Trading Services Middle Office - Trading Services Associate I

Join to apply for the Trading Services Middle Office - Trading Services Associate I role at JPMorganChase.

5 days ago – Be among the first 25 applicants.

This range is provided by JPMorganChase. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Base pay range

$68,400.00/yr – $94,000.00/yr

Job Description

Join a dynamic team where we seek individuals who challenge the status quo and help drive a new paradigm. In this role, you’ll need to think on your feet as new challenges arise, stay organized, and multitask effectively in a high‑pressure environment.

As a Trading Services Associate within the Middle Office team, you will liaise with clients regarding all operational requirements and perform key control functions. You’ll partner with execution desks, clearing teams, and other internal support areas. Primary responsibilities include relationship management, query management, and full adherence to regulatory commitments. This is a dynamic and challenging environment focused on delivering excellent client service.

Job Responsibilities

• Serve as the single point of contact for client coverage, including priority clients.
• Set and maintain standards of the highest client service, driving continuous improvements.
• Manage product expiries in a timely and accurate manner.
• Provide clearing technology support.
• Collaborate with multiple groups to quickly and efficiently resolve client issues regarding trade discrepancies, JPM clearing fees and execution fees, interest, and third‑party brokerage.
• Visit business partners and clients occasionally, requiring travel in London.
• Conduct client training and service review meetings, which may require travel.
• Initiate and participate in process improvement initiatives.
• Manage project work, including stakeholder management and driving change.

Required Qualifications, Capabilities, And Skills

• Experience of performance in a customer service role, either supervising or individually.
• Understanding of the Futures & Options (F & O) product flow and the trade lifecycle participants (e.g. brokers, clearers, exchanges, advisors, etc.).
• Future & Options (F&O) product knowledge – trade lifecycle events (e.g. expiries, deliveries), high level understanding of margining.
• Excellent interpersonal skills and ability to communicate across multiple aspects of the organization at various levels.
• Strong written and verbal communication skills.
• Ability to work accurately and effectively under pressure.
• Experience in an operational / financial services / customer services environment.
• Effective organizational skills with the ability to manage and prioritize workload.
• Take ownership and display the ability to follow through with departmental objectives whilst considering risks involved in daily processing.
• Capacity to think laterally and understand the big picture.
• Ability to identify process inefficiencies to improve capacity, efficiency and control.

Preferred Qualifications, Capabilities, And Skills

• Bachelor’s degree strongly preferred.

Work Schedule

This role is full time in office, Monday-Friday between the hours of 8:00am to 5:00pm, located in Chicago, IL. It does not offer relocation assistance or immigration sponsorship. Work schedules will vary. Candidates must be willing to work schedules during our operating hours. Specific information will be provided by the Recruiter. This position requires you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

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