Client-Facing Systems Engineer I (MSP IT Support)

StoredTech; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

StoredTech in Queensbury, NY is seeking a Systems Engineer I to deliver technical support to clients and ensure IT systems run efficiently. You will diagnose and resolve hardware, software, and network issues, while maintaining excellent customer service.

Role requires 1–3 years in tech support, strong Microsoft 365 experience, and ability to travel to client sites and StoredTech offices up to 50%. Documentation and collaborative teamwork are essential.

Qualifications

• 1–3 years in a technical support, help desk, or IT support role.

Responsibilities

• Provide technical support to clients via phone, email, remote tools, and onsite visits.
• Diagnose and resolve hardware, software, Microsoft 365, and network-related issues.
• Deliver exceptional customer service while supporting clients remotely and onsite.
• Collaborate with engineers and cross-functional teams to meet client needs and project requirements.
• Install, configure, maintain and support hardware and software systems.
• Maintain accurate documentation of interactions, steps, and resolutions.
• Travel to client sites and StoredTech offices up to 50%.

Skills

Customer service

Technical troubleshooting

Windows OS

Communication

Documentation

Independent & collaborative work

Education

CompTIA A+ / Network+ / Security+

Microsoft Fundamentals or higher

Tools

VMware

Hyper-V

Microsoft 365

Azure

AWS

Job description

StoredTech in Queensbury, NY is seeking a Systems Engineer I to deliver technical support to clients and ensure IT systems run efficiently. You will diagnose and resolve hardware, software, and network issues, while maintaining excellent customer service.

Role requires 1–3 years in tech support, strong Microsoft 365 experience, and ability to travel to client sites and StoredTech offices up to 50%. Documentation and collaborative teamwork are essential.