Client-Facing Service Advisor: Car Care & Tech Insight

Lexus of Wayzata; Wayzata (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Employee Discounts

Training & Development

Family Owned & Operated

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor at Lexus of Wayzata. You will act as the liaison between customers and technicians, presenting repair recommendations and keeping clients informed throughout the service experience.

This position offers a path for growth within a large national dealer network, comprehensive benefits, and extensive training. A strong focus on customer service and comfort with technology is essential to succeed in our busy service lane.

Qualifications

• Exceptional Customer Service Skills.
• Tech-savvy and able to learn new fixed operations technology.
• Willingness to undergo a background check and drug screen.
• 18 years of age or older per policy.

Responsibilities

• Meet and greet the customer in the service drive.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.
• Other duties as assigned by management.

Skills

Exceptional customer service

Tech savvy

Background check

Drug screen

18+ years old

Job description

Ed Napleton Automotive Group is seeking a Service Advisor at Lexus of Wayzata. You will act as the liaison between customers and technicians, presenting repair recommendations and keeping clients informed throughout the service experience.

This position offers a path for growth within a large national dealer network, comprehensive benefits, and extensive training. A strong focus on customer service and comfort with technology is essential to succeed in our busy service lane.