Automotive Service Advisor

Lexus of Wayzata; Wayzata (MN); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k

Paid Vacation and Sick Time

Discounts on products, services, and-?

Job summary

The Ed Napleton Automotive Group’s Napleton's Lexus of Wayzata seeks a Service Advisor to bridge customers and technicians by presenting vehicle repair recommendations and keeping customers informed throughout the process.

You will write repair orders with transparent cost and time estimates, and coordinate with technicians and parts to ensure timely completion. A background in service advisory is a plus but not required; strong customer service and tech aptitude are valued.

Qualifications

• Exceptional customer service skills required.
• Must be tech-savvy and able to learn new systems.
• Automotive service advisor experience is a plus but not required.

Responsibilities

• Work with customers to address vehicle maintenance needs and provide repair recommendations.
• Write repair orders with transparent cost and time estimates.
• Maintain timely communication with customers, technicians, and parts staff.

Skills

Customer service

Tech savvvy

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Lexus of Wayzata, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $60,000-$120,000 per year. This includes incentive-based pay, so your skills and effort drive your income.
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance, 401k.
• For additional benefit information please visit NapletonMN.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.