On-Site Tech Support Specialist — Tier 2/Level 1

SONIFI Solutions Incorporated

Sioux Falls, Northern (SD, KY)

Hybrid

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (PTO) and paid holidays

On-demand pay options

Job summary

SONIFI Solutions is seeking a Technical Support Tier 2 – Level 1 for our on-site TAC in Sioux Falls, SD. This entry-to-mid level role focuses on phone-based technical troubleshooting across hospitality technology platforms.

You’ll support guests with in-room entertainment, Wi-Fi, and remote access tools while documenting activity in Salesforce and collaborating with cross-functional teams. Local candidates in Sioux Falls preferred.

Qualifications

Associate's degree in a technical field or equivalent
Comfort with phone-based support and remote troubleshooting
Basic understanding of Cisco routers and switches, wireless networking, and OSI model
Effective verbal and written communication skills
Ability to follow structured procedures and stay organized under pressure
Passion for learning and working with a range of technology platforms

Responsibilities

Provide phone and email support for SONIFI’s hospitality technology systems
Troubleshoot and resolve remote issues related to system software/hardware, customer portals and remote access tools, internet and Wi-Fi networks, MATV and video delivery systems
Document all activity in Salesforce and assist with data gathering and reporting
Identify patterns in support cases and recommend improvements
Maintain a consistent and dependable presence in a 24/7 support environment
Work a fixed or rotating shift, including nights, weekends, and holidays as needed
Remain customer-focused and composed in a fast-paced call center setting