On-Site IT Support & Training Desk Specialist

Infinity Technology, Inc.; Sioux Falls (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

Infinity Technology, Inc. is seeking an On-Site Support Desk Technician to serve as the primary on-site technology contact at a client location in Sioux Falls, SD.

You will deliver hands-on support for end users, train and orient new users, and ensure a seamless technology experience for the client community. This full-time role blends technical troubleshooting with proactive communication, documentation, and light inventory coordination.

Qualifications

• Associate degree in a technology field and 2+ years of relevant support experience; or equivalent combination of education and experience.
• One or more: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, Google IT Support Professional, or similar. (MTA or successor equivalent acceptable).
• Valid Driver’s License, proof of personal insurance and clean driving record

Responsibilities

• Provide on-site and remote technical support for end-user devices, business applications, and connectivity; escalat when appropriate per playbooks.
• Educate and enable delivery of 1:1 help, office hours, and brief workshops/orientations for new users on core tools (Microsoft 365/Teams, device basics, safe computing).
• Respond promptly to requests, troubleshoot hardware/software issues, and document symptoms, actions, and outcomes in the ticketing system with clear next steps.
• Create and update user-friendly how-to guides and knowledge articles to reduce repeat incidents and improve self-service.
• Maintain client documentation (asset details, configurations, site specifics) and keep it current.
• Identify recurring issues and recommend preventative improvements to enhance reliability and user experience.
• Coordinate light inventory tasks with the account team (loaners, peripherals, consumables) and support simple service transactions (e.g., capturing approvals; routing for invoicing).
• Meet or exceed support KPIs (first-response, time to resolution, CSAT, documentation completeness, SLA adherence).
• Communicate effectively with technical and non-technical users; represent Marco professionally on site.
• Maintain current technical knowledge and continuously expand skills relevant to the client environment.
• Attend required company and client meetings; comply with service administration (accurate time entry, updates, and close-out).
• Perform other related duties as assigned.

Skills

Excellent writing skills

Clear communication

IT infrastructure understanding

Client relationship management

MS technology knowledge

Problem-solving

Team player

Non-technical communication

Well organized

Education

Associate degree in technology field

Tools

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals

Microsoft Azure Fundamentals

Google IT Support Professional

MTA or successor

Job description

Infinity Technology, Inc. is seeking an On-Site Support Desk Technician to serve as the primary on-site technology contact at a client location in Sioux Falls, SD.

You will deliver hands-on support for end users, train and orient new users, and ensure a seamless technology experience for the client community. This full-time role blends technical troubleshooting with proactive communication, documentation, and light inventory coordination.