Client-Facing On-Site IT Support — SF

Bloomberg; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits plan

401(k) matching

Life insurance

Wellness programs

Job summary

Bloomberg is seeking a Support Specialist for the On-Site Support (BOS) team in San Francisco. You will provide high-touch IT support across Bloomberg client and office environments while helping deliver the technology and services our clients and colleagues rely on every day.

This is a visible, client-facing role for someone early in their IT career who has a strong technical foundation, exceptional customer service skills, and the ability to learn quickly.

Qualifications

• 2–4 years of IT support, desktop support, or related role.
• Strong customer service and communication skills.
• Experience supporting Windows and Mac environments.
• Working knowledge of iOS, iPadOS, Android, and mobile tech.
• Strong troubleshooting and critical-thinking skills.
• Familiarity with TCP/IP, DNS, LAN/WAN, Wi-Fi, VPN.
• Exposure to MDM/endpoint management.

Responsibilities

• Deliver high-touch technical support to Bloomberg clients and colleagues.
• Troubleshoot Windows, Mac, iOS, iPadOS, Android, apps, hardware, and connectivity issues.
• Support PCs, Macs, smartphones, tablets, monitors, docking stations, KVMs, peripherals, and modern workplace tech.
• Develop knowledge of MDM/UEM, mobile enrollment, device compliance, app delivery, and endpoint management.
• Troubleshoot Wi-Fi, VPN, Bluetooth, USB-C, Thunderbolt, display, charging, and peripherals.
• Support Bloomberg technology installations, upgrades, moves, implementations, and Order Management activity.
• Apply knowledge of LAN, WAN, TCP/IP, DNS, and networking concepts.
• Take ownership of issues through resolution and keep customers informed.
• Partner with Sales, Engineering, Facilities, Employee Technology Support, vendors, and internal teams.
• Work within an ITIL-based service environment (Incident, Request, Change, Problem).
• Communicate technical information clearly to technical and non-technical audiences.
• Identify opportunities to improve customer experience and support delivery.

Skills

Customer service

Communication

Windows

Mac

Networking basics

Troubleshooting

Tools

Microsoft Intune

Jamf

Apple Business Manager

Windows Autopilot

Job description

Bloomberg is seeking a Support Specialist for the On-Site Support (BOS) team in San Francisco. You will provide high-touch IT support across Bloomberg client and office environments while helping deliver the technology and services our clients and colleagues rely on every day.

This is a visible, client-facing role for someone early in their IT career who has a strong technical foundation, exceptional customer service skills, and the ability to learn quickly.