Client-Facing Office & Operations Administrator

Southern-Industries-Home-Improvements; Knoxville (TN); On-site; USD 40,000 - 54,000; Full time

Job summary

Southern Industries Home Improvement, a family-owned company, seeks an Office Administrator to handle front-desk duties, customer service, and office support. You will enter job data into Sales Force, process payments, and help coordinate deliveries and permits.

The role requires strong communication, organization, and problem-solving skills in a fast-paced home improvement environment. Experience in construction/home improvement is preferred.

Qualifications

• High school education or equivalent.
• 3+ years of customer service experience.
• Experience in Construction/Home Improvement preferred.
• Excellent communication and active listening skills.
• Ability to solve problems and provide quality service.
• Proficient with computers and Microsoft Office Suite; able to learn new software.
• Organized, detail-oriented, and capable of managing time effectively.

Responsibilities

• Interacts with customers and serves as brand ambassador.
• Answers phone calls professionally and redirects inquiries appropriately.
• Collects, processes, and organizes documents.
• Enters job-related information into Sales Force.
• Receives money, reconciles funds, and deposits into bank accounts.
• Coordinates deliveries and assists production with inventory.
• Prepares reports and ensures job status is updated in the system.
• Maintains timely communication with customers about appointments and statuses.

Skills

Customer service

Communication

Active listening

Time management

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Southern Industries Home Improvement, a family-owned company, seeks an Office Administrator to handle front-desk duties, customer service, and office support. You will enter job data into Sales Force, process payments, and help coordinate deliveries and permits.

The role requires strong communication, organization, and problem-solving skills in a fast-paced home improvement environment. Experience in construction/home improvement is preferred.