Office Administrator

Southern-Industries-Home-Improvements; Knoxville (TN); On-site; USD 40,000 - 54,000; Full time

Job summary

Southern Industries Home Improvement, a family-owned company, seeks an Office Administrator to handle front-desk duties, customer service, and office support. You will enter job data into Sales Force, process payments, and help coordinate deliveries and permits.

The role requires strong communication, organization, and problem-solving skills in a fast-paced home improvement environment. Experience in construction/home improvement is preferred.

Qualifications

• High school education or equivalent.
• 3+ years of customer service experience.
• Experience in Construction/Home Improvement preferred.
• Excellent communication and active listening skills.
• Ability to solve problems and provide quality service.
• Proficient with computers and Microsoft Office Suite; able to learn new software.
• Organized, detail-oriented, and capable of managing time effectively.

Responsibilities

• Interacts with customers and serves as brand ambassador.
• Answers phone calls professionally and redirects inquiries appropriately.
• Collects, processes, and organizes documents.
• Enters job-related information into Sales Force.
• Receives money, reconciles funds, and deposits into bank accounts.
• Coordinates deliveries and assists production with inventory.
• Prepares reports and ensures job status is updated in the system.
• Maintains timely communication with customers about appointments and statuses.

Skills

Customer service

Communication

Active listening

Time management

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

OFFICE ADMINISTRATOR needed for Southern Industries Home ImprovementSouthern Industries Home Improvement a FAMILY-OWNED COMPANY. It is the Southeast’s premier home remodeling company. With more than 350 employees and offices in 5 states. We offer more exclusive products than any other company in the Home Improvement Industry. Our company has over 55 years of experience and over 120,000 satisfied customers. We specialize in gutters, siding, windows, doors, bathtubs and more.The Office Administrator performs administrative services to the assigned team and provides clerical support for service-related inquiries that come through the office.ESSENTIAL FUNCTIONSInteracts with customers.Serve as brand ambassador for internal and external customers.Answers phone calls in a professional manner and redirects incoming telephone traffic as appropriate.Collects, processes, and organizes documents.Ensures that all sales and production information is entered into appropriate systems.Provides administrative support to the General Sales Manager and Production ManagerEnter job-related information into Sales Force within the required.Receive money, reconcile the funds against jobs and make deposits into bank accounts.Assist Production in the receipt of trucks bringing inventory and coordinate location of delivery of products.Completes reports and functions to ensure job status is completed in system.Make customer calls to discuss scheduled appointments and update customers on status of their job.Obtain reviews from customers following completed jobs.Process and obtain required permits and business licenses.Collaborate with Fleet & Safety Coordinator on vehicles at your location.Serves as a location point of contact to collaborate with various departments to share information and ensure communication of information from headquarters to all location staff.Collaborate with all departments for orienting new hires.Responsible for returning all phone calls, voice mails and emails within 24 hours.Orders supplies and equipment as needed.Plan in-house or off-site activities, like parties, celebrations, and conferencesRun errands as required.ADDITIONAL FUNCTIONS Performs other related duties as required.MINIMUM QUALIFICATIONSHigh school education or equivalent required and three (1) years of customer service experience with demonstrated record of complaint resolution skills.Previous experience in the Construction and/or Home Improvement industry preferred.Must have excellent communication and active listening skills to communicate with internal and external customers.Must demonstrate service-oriented behaviors and solve problems as they arise.Must be proficient with computers, Microsoft Office Suite, and ability to learn new software.Must be organized, detail-oriented, and able to maintain a high level of productivity through careful time management.