Client-Facing Office Concierge

The Management Trust; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

The Management Trust is seeking an Office Assistant to provide exceptional reception and administrative support in a fast-paced environment. You will be the first voice and face for clients, greeting visitors, handling calls, and supporting mail and office logistics.

Ideal candidates have 1–4 years of administrative experience, strong communication skills, and proficiency with Microsoft Office. This full-time, on-site role emphasizes reliability, organization, and a team-focused attitude.

Qualifications

• Experience in reception and customer service preferred.
• Ability to handle a high volume of calls with an exceptional level of customer service.
• Speak with a smile.
• Ability to utilize multiple technology platforms while maintaining efficiency.
• Experience with Microsoft Office suite.

Responsibilities

• Handle a high volume of customer phone calls in a professional and courteous manner.
• Greet visitors and ensure adherence to company policies regarding sign-in/out logs, visitor badges, and guests being accompanied by an employee in private office spaces.
• Understands needs of caller, opens accounts and answers questions with first person resolution where possible.
• Routes calls to internal critical path partners only as needed.
• Processes and log returned mail and document system.
• Process daily incoming mail, prepare for distribution, and post outgoing mail.

Skills

Customer service

Phone handling

Multitasking

Communication skills

Team player

Organizational skills

Attendance reliability

Adaptability

Learning proprietary software

Time management

Verbal communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

The Management Trust is seeking an Office Assistant to provide exceptional reception and administrative support in a fast-paced environment. You will be the first voice and face for clients, greeting visitors, handling calls, and supporting mail and office logistics.

Ideal candidates have 1–4 years of administrative experience, strong communication skills, and proficiency with Microsoft Office. This full-time, on-site role emphasizes reliability, organization, and a team-focused attitude.