MSP Level 2 Technician

TeamLogic IT; Gainesville (FL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Free food & snacks

Company parties

Paid time off

Training & development

Job summary

TeamLogic IT is seeking an experienced Managed IT Services (MSP) Level 2 Technician to deliver exceptional technical support for small to medium-sized businesses. The role involves advanced troubleshooting, client networking, and managing security solutions.

The ideal candidate will possess strong technical acumen, excellent communication skills, and a minimum of 3-5 years experience in a similar role, making a significant impact on our clients' IT needs.

Join us for a collaborative experience that fosters innovation and career growth in a supportive environment.

Qualifications

• Minimum of 3-5 years in MSP or similar IT support role.
• Strong knowledge of networking protocols, IP addressing, DNS, DHCP, VPNs, and VLANs.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide advanced technical support to clients, including hardware and software.
• Manage and maintain client networks, including routers, switches, and firewalls.
• Implement and manage security solutions and conduct regular audits.

Skills

Technical support

Customer service skills

Troubleshooting

Networking protocols

Windows and Mac operating systems

Communication skills

Education

Degree in IT, Computer Science, or related field

CompTIA A+, Network+, Microsoft Certified Professional

Tools

NinjaRMM

Autotask PSA

Zendesk

Microsoft Office 365

Azure

Hyper‑V

Job description

Benefits

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Company parties
• Paid time off
• Training & development

Summary

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions for small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Responsibilities

• Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
• Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
• Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
• Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
• Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
• Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
• Create and maintain detailed documentation of client systems, configurations, and support activities.
• Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
• Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.

Knowledge, Skills, & Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as Azure and Hyper‑V.
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA or Zendesk.
• In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi‑Fi technologies.
• Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
• Strong ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills, with a customer‑focused approach to delivering high‑quality service and building strong client relationships.
• Ability to manage multiple priorities in a fast‑paced environment while working both independently and as part of a team.

Preferred Additional Qualifications

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
• Knowledge of network and system monitoring tools (e.g., SolarWinds, Ninja, Auvik, etc.).
• Proficiency in using documentation tools and platforms (e.g., Egnyte, IT Glue, SharePoint).

Work Environment

This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

• Fast‑paced and dynamic environment, with a focus on delivering high‑quality IT support to SMB clients.
• Collaborative and supportive team culture.

Compensation and Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Professional development and certification reimbursement
• Opportunities for career advancement

Company Overview

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem‑solving mindset, and a passion for innovation, you'll thrive in our fast‑paced, ever‑evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.