Client-Facing IT Project Delivery Lead

Tusker; Downers Grove (IL); On-site; USD 72,000 - 88,000; Full time

Job summary

Tusker, a Midwest-rooted IT services provider, seeks a Project Manager to lead client-facing IT projects within our Managed and Professional Services organization. From kickoff to completion, you’ll own planning, execution, and delivery while ensuring projects stay on track, on budget, and aligned with client goals.

You will drive planning, coordinate cross-functional teams and vendors, manage risks, and deliver executive-level communications.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• 4+ years of experience managing client-facing IT projects within an MSP, consulting, or professional services environment.
• Demonstrated success owning projects end-to-end with direct accountability for delivery outcomes and client satisfaction.
• Experience supporting mid-market and enterprise clients preferred.
• Background working for an IT solution provider, MSP, VAR, or similar technology organization strongly preferred.
• PMP, CAPM, or equivalent project management certification preferred.
• Familiarity with cloud, infrastructure, cybersecurity, and managed services solutions.
• Working knowledge of Agile, Scrum, Waterfall, and hybrid project delivery methodologies.
• Proficiency with Microsoft Office applications and project management tools, particularly Smartsheet.

Responsibilities

• Lead client-facing IT projects from kickoff through successful delivery, ensuring projects are completed on time, within scope, and aligned to business goals.
• Serve as the primary point of contact for clients, building trusted relationships and guiding stakeholders through key decisions.
• Develop and manage project plans, schedules, budgets, and milestones to ensure successful outcomes.
• Coordinate cross-functional teams and vendor partners to drive execution and keep projects moving forward.
• Identify and manage risks, dependencies, and scope changes while maintaining project momentum and accountability.
• Facilitate project governance through status reporting, issue resolution, and change management processes.
• Oversee client onboarding and the seamless transition of completed projects into managed services support.
• Ensure deliverables meet contractual commitments, quality standards, and client expectations.
• Maintain accurate project data to support forecasting, resource planning, utilization, and portfolio reporting.
• Champion continuous improvement by contributing to project management best practices, tools, and delivery methodologies.

Skills

Client relationship management

Stakeholder management

Project leadership

Cross-functional team leadership

Vendor coordination

Risk management

Change management

Executive communications

Mentoring

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or related field

PMP or CAPM certification preferred

Tools

Smartsheet

Microsoft Office

Job description

Tusker, a Midwest-rooted IT services provider, seeks a Project Manager to lead client-facing IT projects within our Managed and Professional Services organization. From kickoff to completion, you’ll own planning, execution, and delivery while ensuring projects stay on track, on budget, and aligned with client goals.

You will drive planning, coordinate cross-functional teams and vendors, manage risks, and deliver executive-level communications.