Project Manager (Client Delivery)

Tusker Construction Group; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Tusker Construction Group is seeking a results-driven Project Manager to lead client-facing IT projects within our Managed and Professional Services organization. You will own projects from kickoff to completion, serving as the primary client contact and coordinating with internal teams to ensure on-time, on-budget delivery.

Responsibilities include developing project plans, managing budgets and milestones, mitigating risks, and guiding stakeholders through decisions.

Qualifications

• Bachelor's degree in IT, CS, Business, or related field.
• 4+ years managing client-facing IT projects in MSP/consulting.
• Proven end-to-end delivery with client satisfaction.
• Experience with mid-market and enterprise clients preferred.
• Background in IT solution providers or MSP preferred.
• PMP/CAPM or equivalent certification preferred.
• Familiarity with cloud, infrastructure, cybersecurity, and managed services.
• Knowledge of Agile, Scrum, Waterfall, and hybrid delivery.
• Proficiency with MS Office and Smartsheet.

Responsibilities

• Lead client-facing IT projects from kickoff to delivery.
• Serve as primary client contact and guide stakeholders.
• Develop and manage project plans, schedules, budgets, milestones.
• Coordinate cross-functional teams and vendors.
• Identify and manage risks, dependencies, and scope changes.
• Governance via status reporting, issue resolution, and change management.
• Oversee client onboarding and transition to managed services.
• Ensure deliverables meet contractual commitments and quality standards.
• Maintain accurate project data for forecasting and reporting.
• Contribute to PM best practices and delivery methodologies.

Skills

Client relationship management

Stakeholder management

Executive communications

Cross-functional collaboration

Risk management

Leadership

Mentoring

Education

Bachelor's degree in IT/CS/Business

Tools

Smartsheet

MS Office

Job description

Tusker began with a belief: technology should perform so people can. From our Midwestern roots to our nationwide reach, we’ve grown through partnership, precision, and a shared commitment to doing things the right way—every time.

Are you a results-driven project leader who thrives on delivering exceptional client experiences? We're looking for a Project Manager to lead client-facing IT projects within our Managed and Professional Services organization.

In this role, you'll own projects from kickoff to completion, serving as the primary point of contact for clients and internal teams. You'll drive planning, execution, communication, and delivery while ensuring projects stay on track, on budget, and aligned with client goals.

What You'll Do

• Lead client-facing IT projects from kickoff through successful delivery, ensuring projects are completed on time, within scope, and aligned to business goals.
• Serve as the primary point of contact for clients, building trusted relationships and guiding stakeholders through key decisions.
• Develop and manage project plans, schedules, budgets, and milestones to ensure successful outcomes.
• Coordinate cross-functional teams and vendor partners to drive execution and keep projects moving forward.
• Identify and manage risks, dependencies, and scope changes while maintaining project momentum and accountability.
• Facilitate project governance through status reporting, issue resolution, and change management processes.

• Oversee client onboarding and the seamless transition of completed projects into managed services support.

• Ensure deliverables meet contractual commitments, quality standards, and client expectations.

• Maintain accurate project data to support forecasting, resource planning, utilization, and portfolio reporting.

• Champion continuous improvement by contributing to project management best practices, tools, and delivery methodologies.

Core Competencies

• Exceptional client relationship and stakeholder management skills, with the ability to communicate confidently with technical teams, business leaders, and executives.
• Proven track record of successfully leading client-facing projects from initiation through completion.
• Strong ability to balance business objectives, client expectations, and technical requirements.
• Excellent organizational, prioritization, and time management skills in a fast-paced environment.
• Strong problem-solving and decision-making abilities, with a proactive approach to managing risks and challenges.
• Skilled at facilitating meetings, providing status updates, and delivering executive-level communications.
• Collaborative leadership style with experience working across cross-functional teams and vendor partners.
• Experience mentoring team members and contributing to a culture of continuous improvement.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• 4+ years of experience managing client-facing IT projects within an MSP, consulting, or professional services environment.
• Demonstrated success owning projects end-to-end with direct accountability for delivery outcomes and client satisfaction.
• Experience supporting mid-market and enterprise clients preferred.
• Background working for an IT solution provider, Managed Service Provider (MSP), VAR, or similar technology organization strongly preferred.
• PMP, CAPM, or equivalent project management certification preferred.
• Familiarity with cloud, infrastructure, cybersecurity, and managed services solutions.
• Working knowledge of Agile, Scrum, Waterfall, and hybrid project delivery methodologies.
• Proficiency with Microsoft Office applications and project management tools, particularly Smartsheet.

Compensation -- From 80,000 base + bonus